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Whether you're seeking product advice, need help with an order, or just want to chat, we're all ears and ready to assist. Reach out, and let's make your Spout experience as smooth and enjoyable as possible.
FAQ
Use this text to share information about your product or shipping policies.
What materials are used in your drinkware products?
Our products are crafted from high-quality, sustainable materials, including food-grade stainless steel for our drinkware, ensuring durability, safety, and longevity.
Are your products dishwasher safe?
Most of our stainless steel drinkware is dishwasher safe. However, we recommend checking the specific care instructions for each product, as some items with special finishes may require hand washing.
Do you offer a warranty on your products?
Yes, we stand behind the quality of our products with a limited lifetime warranty that covers defects in materials and workmanship. Please visit our warranty page for more detailed information.
Can I use your tumblers for both hot and cold beverages?
Absolutely! Our insulated drinkware is designed to keep your hot drinks hot and cold drinks cold for hours, making them versatile for all types of beverages.
How can I track my order?
Once your order has been shipped, we'll send you a tracking number via email. You can use this number to track your package's progress directly on the carrier's website.
Do you offer international shipping?
Currently, we ship to select countries outside of our home base. Please visit our shipping information page for a list of countries we serve and related shipping details.
What is your return policy?
We accept returns of unused products in their original packaging within 30 days of purchase. For more information on how to process a return, please visit our returns and exchanges page.
How can I clean and maintain my drinkware to ensure its longevity?
We recommend washing your drinkware with warm, soapy water and a bottle brush to keep it clean. Avoid using bleach or cleaners containing chlorine. For detailed care instructions, please refer to the product's care guide.
Are your products environmentally friendly?
Yes, sustainability is a core value of our brand. Our products are designed to be reusable and durable, reducing the need for single-use plastics and promoting a more sustainable lifestyle.
How can I contact customer service if I have more questions?
Our customer service team is happy to help! You can reach us via email, phone, or our website's contact form. Visit our contact page for more details on how to get in touch